Frequently Asked Questions
Everything you need to know about shopping with Udel NY.
What is the standard shipping time for Udel NY orders?
We offer standard shipping within the continental U.S. which typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery.
How do I determine my correct size?
Each product page features a detailed size guide. Since our fits range from slim to oversized, we recommend checking the specific measurements provided for each garment.
Where are Udel NY garments manufactured?
Our collections are designed in New York and produced in ethical facilities that prioritize high-quality craftsmanship and sustainable labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.